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General Terms and Conditions


1.1 These General Terms and Conditions govern the rights and obligations of the parties arising from the purchase contract concluded between the Seller, which is ROAL group, s.r.o, web address:, Company ID: 44575360, registered in the Commercial Register kept by the District Court in Nitra, section: Sro, file no.: 23960/N, operation: Piaristická 1, 949 01, Nitra, Slovakia (hereinafter referred to as the “Seller”) and the Buyer. The subject of the purchase contract is the purchase and sale of goods on the website of the Seller’s e-shop.

Contact details of the Seller:
Mailing address: ROAL group, s.r.o. Ružová 744/6, 949 01 Nitra, Slovakia
Bank account number for non-cash payments: IBAN: SK02 1100 0000 0026 2214 8797
Phone no.: +421 917 482 467

Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Nitra Region.
Department of Technical Product Inspection and Consumer Protection
tel. no.: 037/772 02 16 
fax no.: 037/772 02 24

1.2 The parties agree that by sending the order to the Seller, the Buyer confirms that he agrees that these General Terms and Conditions and their terms and conditions will apply to all purchase contracts concluded on the e-commerce website, operated by the Seller, on the basis of which the Seller delivers the goods presented on the website in question to the Buyer (hereinafter referred to as the “purchase contract”), and to all relations between the Seller and the Buyer, arising in particular from concluding the purchase contract and in the case of complaints about goods. These terms and conditions govern the mutual rights and obligations between the Seller and the natural person who enters into the purchase agreement (hereinafter “Buyer” and “Seller”) through the website (hereinafter “online store”)

1.3 The General Terms and Conditions are an integral part of the purchase contract. In the event that the Seller and the Buyer enter into a written purchase agreement in which they agree on conditions different from the General Terms and Conditions, the provisions of the purchase agreement will take precedence over the General Terms and Conditions.

1.4. The list of goods on the “ZEEN by Roal” e-commerce website operated by the Seller is a catalogue of commonly supplied goods and the Seller does not guarantee the immediate availability of all listed goods. The availability of goods will be confirmed for the Buyer based on the Buyer’s request.


2.1 The Purchase Agreement is concluded by the binding acceptance of the proposal for the conclusion of the Purchase Agreement by the Seller in the form of the Buyer’s e-mail sent to the Seller and/or in the form of the Buyer’s completed and sent form on the Seller’s website and/or in the form of the Buyer’s telephone order to the Seller (hereinafter referred to as the “Order”).

2.2 The binding acceptance of the Buyer’s order by the Seller is considered a telephone or e-mail confirmation by the Seller to the Buyer about the acceptance of the order after the previous acceptance of the order by the Buyer and after verification of availability and delivery date of the goods requested by the Buyer marked as “order confirmation”. An automatically sent notification of receipt of the order in the electronic system of the Seller, which the customer receives to his e-mail address immediately after sending your order, is not considered binding acceptance of the order. If necessary, all other information regarding the customer’s order will be sent to the customer’s e-mail address.

2.3 The binding acceptance of the order includes information on the name and specification of the goods, the sale of which is the subject of the purchase contract, information on the price of goods and / or other services, information on delivery time, currency and information on where the goods are located, where they are to be delivered, conditions, method and date of transport of goods to the agreed place of delivery of goods for the Buyer, details of the Seller (business name, registered office, Company ID, registration number in the commercial register, etc.) or other information.

2.4 The Buyer can deliver to the Seller a notice of cancellation of the order by e-mail or telephone within 24 hours of delivery of the order. The Buyer is obliged to state the name, e-mail and description of the ordered goods in the order cancellation notice. In the event of order cancellation, the Seller does not charge the Buyer any fees associated with the cancellation of the order. In the event that the Buyer has paid the Seller the purchase price or part thereof before the cancellation of the order, the Seller shall return the already paid purchase price or part thereof within 7 days of cancellation by transfer to the Buyer’s bank account, unless the parties agree otherwise.


3.1 The Seller is obliged:

on the basis of the order confirmed by the Seller to the Buyer, to deliver the goods in the agreed quantity, quality and time and pack it or equip it for transport in the manner necessary for its preservation and protection, ensure that the delivered goods meet the applicable legislation of the Slovak Republic to the Buyer in the form of all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations (instructions in Slovak language, warranty card, delivery note, tax document)

3.2 The Seller has the right to proper and timely payment of the purchase price from the Buyer for the delivered goods.

3.3 The Seller has the right to cancel the order if due to the sale of stock or unavailability of goods is unable to deliver the goods to the Buyer within the period specified in these terms and conditions or at the price specified in the online store, unless agreed with the customer otherwise. The customer will be informed about the cancellation of the order by phone or e-mail, and in case of payment of the purchase price or part thereof, the funds will be returned to him within 15 days to the account designated by him, unless otherwise agreed with the Seller.


4.1 The Buyer is obliged to:

take over purchased or ordered goods,

pay the Seller the agreed purchase price within the agreed due date, including the cost of delivery of goods,not to damage the good business name of the Seller,confirm receipt of the goods in the delivery note by his signature or by the signature of the person authorized by him and by a stamp, if available

4.2 The Buyer has the right to deliver the goods in quantity, quality, date and place agreed by the parties in the binding acceptance of the order.


5.1 Information about the goods, including the prices of individual goods and their main properties, are given for individual goods in the online store catalogue. Its availability in individual countries is also published, depending on the applicable legislation. Prices of goods are listed including VAT, all related fees and costs. The prices of the goods remain valid as long as they are displayed in the online store.

5.2 The Seller is obliged to satisfy the Buyer’s order and deliver the goods to the Buyer within 3 working days from the delivery of the goods by the supplier or the manufacturer of the goods to the Seller.

5.3 The Buyer is obliged to take over the goods at the place specified in the acceptance of the Buyer’s order by the Seller. In the event of a delay in the delivery of goods by the Seller, the Seller is entitled to unilaterally extend the deadline for delivery of goods, even repeatedly, about which the Seller will issue a confirmation to the Buyer.

5.4 The Seller is entitled to invite the Buyer to take over the goods before the expiry of the period agreed in the purchase contract.

5.5 Weight, dimensions and other data about the goods contained in the catalogues, brochures and other documents of the Seller placed on the website of the Seller’s e-shop are non-binding data.

5.6 The place of delivery of goods is the place specified in the acceptance of the order by the Seller, unless the parties agree otherwise in the purchase contract.

5.7 If the Seller delivers the goods to the Buyer to the place specified in the purchase contract by the Buyer, the Buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized to take over the goods in the purchase contract and sign a delivery and handover protocol for the goods. The third party authorized to take over the goods specified in the purchase contract is obliged to submit to the Seller the original or a copy of the purchase contract and proof of payment for the goods and a written power of attorney. If it is necessary to repeat the delivery of goods due to the absence of the Buyer at the place specified in the purchase contract, all costs incurred shall be borne by the Buyer, in particular the repeated delivery of goods to the destination in the purchase contract. The goods are considered delivered at the time of delivery of the goods to the address specified in the binding acceptance of the order and taken over at the time of physical acceptance of the goods by the Buyer or his authorized representative, or by refusing to take over the goods, which the carrier indicates in the protocol on delivery and handover.

5.8 The Buyer is obliged to check the shipment, i.e. the goods and their packaging, immediately after delivery. In the event that the Buyer finds that the goods or packaging of the goods are mechanically damaged, he is obliged to notify the carrier of this fact and check the condition of the goods in his presence. In case of damage to the goods, the Buyer is obliged to write a report on the extent and nature of the damage to the goods, the accuracy of which will be confirmed by the carrier. On the basis of such a record delivered to the Seller, the Seller can subsequently ensure the elimination of the defect of the goods, discount on the goods or in case of irreparable defects of the goods to deliver new goods to the Buyer. In the event of a breach of the packaging indicating unauthorized entry into the consignment, the Buyer does not have to take over the consignment from the carrier at all.

5.9 The Buyer is entitled in case of non-delivery of goods by the Seller within the period specified in point 5.2. of these conditions to withdraw from the purchase contract and the Seller is obliged to return to the Buyer the already paid part of the purchase price within 15 days from the delivery of the withdrawal from the purchase contract by cashless transfer to the Buyer’s bank account designated by the Buyer.

5.10 The Buyer will receive an invoice by e-mail for each shipment. Where a warranty card is required, it will be included in the package.


6.1 The Buyer is obliged to pay the Seller the purchase price of the goods agreed in the purchase contract and/or according to the price list of the Seller valid at the time of conclusion of the purchase contract, including delivery costs (hereinafter “purchase price”) by cash payment at the designated establishment of the Seller, cash on delivery through a company providing delivery services or by non-cash transfer to the Seller’s account specified in the binding acceptance of the order.

6.2 The Seller reserves the right to change the purchase price in the event of a change in legislation or changes in prices from manufacturers or suppliers of goods.

6.3 In the event that the Buyer pays the Seller the purchase price by non-cash transfer, the day of payment is considered to be the day when the entire purchase price was credited to the Seller’s account.

6.4. The Buyer is obliged to pay the Seller the purchase price for the agreed goods within the period according to the purchase contract, but no later than when taking over the goods.

6.5 In the event that the Buyer pays the Seller the purchase price for the goods agreed in the purchase contract, the Buyer is entitled to withdraw from the purchase contract and demand a refund of the purchase price only in accordance with applicable Slovak legislation.

6.6 The costs associated with the delivery are not included in the purchase price of the goods and the Seller is not obliged to provide these services to the Buyer.

6.7 All shares are valid until stocks are exhausted, unless otherwise stated for a specific product.


7.1 The Buyer acquires ownership of the goods by paying the full purchase price for the goods, including the cost of delivery.

7.2 The risk of damage to the goods passes to the Buyer at the time when he takes over the goods from the Seller/carrier, or if he does not do so in time, at the time when the Seller allows him to dispose of the goods and the Buyer does not take over the goods.

8. Withdrawal from the purchase contract

8.1 The Buyer has the right in accordance with Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract of the Seller and on the amendment of certain laws (hereinafter the “Consumer Protection Act”) to withdraw from the purchase contract within 14 working days of receipt of the goods.

8.2 Due to the fact that in the event of withdrawal, the contract is cancelled from the very beginning, the supplier shall return or replace to the Buyer, and vice versa, the Buyer to the supplier, all mutually accepted performances. If the Buyer decides to withdraw from the contract within the period specified in point 8.1, he is obliged to comply with the following conditions:

to contact the Seller with a request to withdraw from the contract stating the order number, name and surname, date of purchase and bank account number or address for a refund,

if the Buyer has already received and accepted the goods, he will send them back to our address specified in the contact section under the following conditions:

  • the goods must be in the original undamaged packaging (with undamaged protective foil)
  • the goods must not be used
  • the goods must be undamaged
  • the goods must be complete
  • the goods must be sent together with proof of purchase – invoice

8.3 If the conditions specified in the point 8.2 are met, the Seller will send the money for the goods by transfer to the Buyer’s account no later than 14 working days after the physical receipt of the goods.

8.4 The goods must be sent by registered mail and insured, as the Seller is not liable for any loss.

8.5 The Buyer has no right to withdraw from the contract in accordance with § 7 par. 6 letter e) of the Consumer Protection Act (sale of goods enclosed in protective packaging, which is not suitable for return for health protection or hygienic reasons and whose protective packaging was broken after delivery).

8.6 The cost of returning the goods is borne by the Buyer.

8.7 The Buyer bears any reduction in the value of the goods, which was caused by its use beyond what is necessary to determine the functionality and properties of the goods.

9. Price conditions

9.1 The price of the products represents the price with VAT. The prices of postage and packing are listed in Article 10.

10. Postage and packing

10.1 When paying through the GOPAY, the Seller charges for transport and packaging as follows:

  • Slovakia 3,50 €
  • Czech Republic 3,85 €
  • Hungary 4,55 €
  • Poland 4,25 €

Postage to other EU countries is determined by personal agreement and recalculation of transport costs. Please contact:

10.2 We provide transport through the transport company ReMax. The price of postage is determined from the final amount of the order after all discounts.

10.3 The Seller may send goods that are immediately available to the Buyer and deliver the remainder of the order additionally within the statutory period, provided that the Buyer is not charged any additional postage, except as included in the order and provided that the Buyer in advance agrees.

10.4 Postage is not charged for personal collection.

10.5 Postage and packing for deliveries to the territory of the Member States of the European Union, or other countries is determined individually, based on a written agreement (email) between the Buyer and Seller.

11. Payment options

11.1 The goods can be paid for in the following ways: general information on the possibility of payment is indicated in point 6.1

11.2 Cash on delivery can be agreed upon the request of the Buyer and the approval of the Seller.

12.Personal data and their processing

12.1 All information provided by the Buyer to the Seller is confidential and will be treated as such. If you do not give us written consent, we will not use your data other than for the purpose of performance under the contract, except for the email address to which you may be sent business notices, as this procedure is permitted by law, unless you refuse. You can unsubscribe from these notifications at any time in a simple way (by sending a letter, email). The e-mail address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.

12.2 For more information about our privacy practices, please see the privacy policy at

13. Out-of-court dispute resolution

13.1 The Slovak Trade Inspection Authority, with its registered office at P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, Slovakia, Internet address:, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at can be used to resolve disputes between the Seller and the Buyer under a purchase agreement.

13.2 European Consumer Centre Slovakia, with its registered office at Mlynské nivy 44/A 827 15, Bratislava 212, Slovakia, Internet address: is a contact point pursuant to Regulation (EU) No 182/2011 of the European Parliament and of the Council. 524/2013 of 21 May 2013 on online consumer dispute resolution and complements Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Online Consumer Dispute Resolution Regulation).

13.3 The Seller is entitled to sell goods on the basis of a trade license. Trade licensing is performed within the scope of his competence by the relevant trade licensing office. To a limited extent, the Slovak Trade Inspection Authority supervises compliance with the Consumer Protection Act and the Consumer Protection Act when selling at a distance.

13.4 The use of this website and product purchase agreements through this website is governed by Slovak law.

13.5 Any dispute arising out of or in connection with the use of the Website or the said agreements is subject to the unconditional jurisdiction of the Slovak courts.

13.6 Relationships that are not listed in these conditions are regulated in the relevant provisions of legal regulations valid and effective in the territory of the Slovak Republic.

13.7 Upon conclusion of the contract by the consumer, nothing in this article shall affect the rights of the Buyer recognized in any applicable law in this area.

13.8 All agreements between the Seller and the Buyer are governed by the law of the Slovak Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer’s rights under generally binding legislation.

13.9 If the Buyer considers that his rights have been violated, or if he is not satisfied with the method of settling the complaint, he may first apply to the Seller for an email by e-mail to: in order to agree on an out-of-court settlement. If the Buyer’s request is rejected by the Seller or the Seller does not respond to it within 30 days, the Buyer has the right to file a proposal to initiate an alternative method of dispute resolution under Art. 12 of Act no. 391/2015 Coll. on alternative dispute resolution for consumer disputes, as amended.

14. Final provisions

14.1 The Seller is not bound by any codes of conduct in relation to the Buyer in accordance with the provisions of § 3 par. 1 letter n) of the Act on Consumer Protection in Distance Selling.

14.2 All rights to the Seller’s website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.

14.3 The Seller is not responsible for errors caused by third party interventions in the online store or as a result of its use contrary to its purpose. When using the online store, the Buyer must not use procedures that could adversely affect its operation and must not perform any activity that could allow him or third parties to interfere or unauthorized use of software or other components that make up the online store and use the online store. the business or parts thereof or software equipment in a manner contrary to its intended purpose or purpose.

14.4 The purchase contract, including business conditions, is archived by the Seller.

14.5 The wording of the terms and conditions may be amended or supplemented by the Seller. This provision is without prejudice to rights and obligations arising during the period of validity of the previous version of the terms and conditions.

These terms and conditions take effect on 3/1/2021

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